Shipping & Delivery

Germany

DHL Deutsche Warenpost (1-3 business days)

Italy/France/Netherlands/Spain

DHL Express (2-3 business days)

Rest of Europe:

DHL Paket (5-8 business days)

Switzerland

DHL Paket (5-8 business days)

United Kingdom

DHL Paket International (5-10 business days). The UK is currently experiencing delays and these estimates may be longer.

International 

DHL Warenpost International (6-10 business days)

Depending on the shipping service you have selected, after dispatch, your order will arrive within 1-10 business days. Please note weekend days are not business days. Please allow 1-2 business day for processing. Transit times are measured at the point of dispatch. 

Generally orders are dispatched the following business day after the order is confirmed, however please allow up to 2 business days for dispatch.

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the link provided to track your order.

EU ONLY:

Parcels are shipped from within the EU (Germany), meaning no customs duties are incurred.

International/Non-EU (includes the UK):

Customs duties and/or VAT apply for international orders at the discretion of the destination country and are the responsibility of the customer. Sommer Swim is not responsible for any customs charges or local taxes due to international shipment. Please familiarise yourself with your countries regulations as payment of these duties may be necessary to release your order.

In the event that is parcel is not claimed or is rejected/refused by the receiver for any reason - DHL or the relevant carrier will return this parcel to Sommer Swim. Consequently there will be a $10-60 fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable.  In addition to this any parcel returned to sender due to incorrect address will incur a fee ($10 Eu, $60 non-EU).

Since our orders are shipped automatically from our warehouse no manual changes can be made. Please double check your items and address details to ensure the correct details are confirmed at checkout.

Depending on the shipping service you have selected, after dispatch your order will arrive within 1-15 business days.

Via the tracking details sent at shipping confirmation.

At times delays can occur which are outside Sommer Swim’s control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. If you still require assistance contact our Customer Care team.

Enter promotion code or store credit code at checkout at the top right hand side. Enter code in the box with text ‘Gift card or discount code’ and press Apply. This will minus the store credit amount from your order total, or apply the discount to the order.

If you are experiencing issues with a promo code or store credit contact our Customer Care team.